It is a "one stop shop Portal" and is the key service delivery channel for individuals, business, government and visitors, which integrates and provides all types of vital services.
The eGovernment Portal, available in Arabic and English, is aligned with Bahrain Strategic Vision 2030 to provide informational, interactive, and transactional services, including online payment facility and also to provide a platform for customers to give their feedback and participate in framing government policies and enhancing service delivery.
The Portal has been launched on 23rd, May, 2007, and it's being managed by the eGovernment Authority as part of the Kingdom of Bahrain's national strategy to execute the comprehensive eGovernment programs.
In 3rd, November, 2008, the portal address was changed to an easier address as result of a customer survey study which revealed the difficulty of memorizing the old address.
eGovernment Services uptake
The eGovernment strategy of Bahrain has envisaged for increasing the uptake of services provided through electronic channels. There has been considerable increase in the uptake of electronic services in the Kingdom since the launch of the strategy implementation from April 2007. This is the result of the efforts of eGovernment in creating an enabling environment for people to use the services.
Portal Statistics
eGovernment Portal Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.
| Month |
February
2012 |
March
2012 |
April
2012 |
| Pages Viewed |
1,497,366 |
1,082,754 |
1,170,548 |
| Number of Financial Transactions |
14,834 |
16,084 |
14,978 |
| Total Value of Financial Transactions |
936,585 |
933,804 |
802,036 |
| No. of pages viewed per visit |
9.6 |
9.6 |
9.3 |
| Average time spent per visit |
00:08:57 |
00:08:52 |
00:08:26 |
- Total Number of Visits to eGovernment Portal since its creation reached 39,886,925 visits.
- Total Number of 515,168 Financial Transactions conducted via the portal since its creation.
- Total Value of Financial Transactions since portal creation reached 36,102,245 BD.
- The statistics are updated on monthly basis (Last update: 1 May 2012)
eServices Summary by Ministry
| S/N |
Ministry/Agency Name |
Completed |
In Progress |
| 1 |
Central Informatics
Organization |
7 |
|
| 2 |
United Insurance |
1 |
|
| 3 |
Royal Charity Organization |
|
1 |
| 4 |
General Organization for
Youth & Sports |
1 |
|
| 5 |
Social Insurance Organization |
2 |
|
| 6 |
National Oil & Gas Authority |
1 |
|
| 7 |
Eskan Bank |
1 |
10 |
| 8 |
University of Bahrain |
1 |
|
| 9 |
Survey & Land Registration
Bureau |
4 |
|
| 10 |
Legal Affairs |
1 |
|
| 11 |
Civil Services Bureau |
3 |
6 |
| 12 |
Civil Aviation Affairs |
6 |
|
| 13 |
Economic Development
Board |
4 |
|
| 14 |
Tenders Board |
8 |
|
| 15 |
Bahrain Center for
Studies & Research |
3 |
|
| 16 |
Institute of Public
Administration |
1 |
|
| 17 |
eGovernment Authority |
5 |
|
| 18 |
Electricity and Water
Authority |
9 |
|
| 19 |
Labour Market Regulatory
Authority |
3 |
|
| 20 |
Information Affairs
Authority |
1 |
|
| 21 |
Ministry Of Housing |
4 |
|
| 22 |
Ministry Of Works |
10 |
|
| 23 |
Ministry of Education |
13 |
|
| 24 |
Ministry of Social
Development |
6 |
8 |
| 25 |
Ministry of Culture |
11 |
|
| 26 |
Ministry of Foreign
Affairs |
4 |
|
| 27 |
Ministry of Interior |
|
1 |
| 28 |
Ministry of Interior - General Directorate of Nationality,
Passport and Residence |
6 |
|
| 29 |
Ministry of Interior - General Directorate of Traffic |
5 |
|
| 30 |
Ministry of Interior - Customs Affairs |
9 |
|
| 31 |
Ministry of Health |
16 |
4 |
| 32 |
Ministry of Industry and Commerce |
8 |
|
| 33 |
Ministry of Justice & Islamic Affairs |
30 |
|
| 34 |
Ministry of Justice & Islamic Affairs - Islamic Affairs |
20 |
1 |
| 35 |
Ministry of Labour |
6 |
|
| 36 |
Ministry of Finance |
1 |
|
| 37 |
Ministry of Transportation |
2 |
|
| 38 |
Ministry of Municipalities Affairs and Urban Planning |
23 |
|
| 39 |
Quality Assurance Authority for Education and Training |
|
5 |
| 40 |
Zain |
|
3 |
| |
Grand Total |
236 |
39 |
Most Used eServices
- Civil Service Employee Services
- Pay electricity & water Bill
- Payment of Traffic Contraventions
- Smart Card appointment
- Pre-Employment Health Check-up Appointment
Portal Statistics Audit
Bahrain eGovernment Portal is registered with ABCe, one of the leading electronic media auditors, to provide verified traffic data related to the eGovernment Portal. The last audit was in March 2011.
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