eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Portal Statistics

Month   November 2016 December 2016 January 2017
Visits 489,557 460,713 671,702
Page Views 1,712,116 1,610,188 2,270,346
Number of Financial Transactions 43,157 39,394 60,491

Total Value of Financial Transactions

BD. 3,199,867 BD. 2,497,208 BD. 3,895,144
No. of pages viewed per visit  5.4 5.4 4.7
Average time spent per visit  00:07:39 00:07:22 00:07:21
  • Total Number of page views of eGovernment Portal since its creation* reached 119,899,704 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,147,942**.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 157,609,522**.
  • The statistics are updated on monthly basis (Last update: 1 February, 2017). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 February, 2017). 

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 February, 2017). 

eServices Summary by Ministry

  Ministry/Agency Completed In Progress
1 Bahrain Center for Studies & Research 3  
2 Civil Services Bureau 8 3
3 Economic Development Board 4  
4 Information & eGovernment Authority 17 9
5 Electricity and Water Authority 13  
6 Eskan Bank 10  
7 Ministry of Youth & Sports Affairs 5  
8 Ministry of Information Affairs 6  
9 Labour Market Regulatory Authority 3  
10 Ministry of Education 17  
11 Ministry of Finance 2  
12 Ministry of Foreign Affairs 5  
13 Ministry of Health 22  
14 Ministry Of Housing 6  
15 Ministry Of Industry, Commerce & Tourism  18  
16 Ministry of Interior   3
17 Ministry of Interior - General Directorate of Civil Defense 1  
18 Ministry of Interior - Customs Affairs 9  
19 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
20 Ministry of Interior - General Directorate of Traffic 9 3
21 Ministry of Labour & Social Development  24  
22 Ministry of Transportation and Telecommunications 18  
23 Social Insurance Organization 15  
24 Survey & Land Registration Bureau 11  
25 Tenders Board 8  
26 United Insurance 1  
27 University of Bahrain 4 3
28 Zain 3  
29 VIVA 3  
30 Bahrain Airport Company 1  
31 Bahrain Institute of Political Development 4  
32 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28  
33 Ministry Of Justice & Islamic Affairs & Awqaf 45 3
34 Bahrain Institute of Public Administration 4  
35 Legislation & Legal Opinion Commission 1  
36 Bahrain Polytechnic 1  
37 National Authority of Qualifications and Quality Assurance for Education and Training 6  
38 Ministry of Works, Municipalities and Urban Planning 39  
39 Ministry of Energy 1  
40 Bahrain Authority for Culture and Antiquities 5  
41 Office of the First Deputy Prime Minister   2
42 Bahrain Bourse 2  
  Grand Total 389 18

 

Total number of active services 286
Total number of seasonal services 6
Total number of inactive services 97
Total Number of eServices 389

 

Most Used eServices

  • General Directorate of Traffic Services
  • Electricity and Water Services
  • Payment of Traffic Contraventions
  • Civil Service Employee Services
  • Bahrain Post Services 
  • Courts and Cases Services
  • Pre-Employment Health Check-up Appointment
  • Commercial Registration Services
  • Vehicles Record Enquiry
  • Vehicle Registration Renewal

 

Portal Statistics Audit

Bahrain eGovernment Portal is registered with ABCe, one of the leading electronic media auditors, to provide verified traffic data related to the eGovernment Portal. The last audit was in March 2015.

National Contact Centre Statistics

Month   November 2016  December 2016 January 2017
Number of Calls  34,990 29,583 33,650
Average Handling Time (Less is better)   158 Seconds 158 Seconds 153 Seconds
Average Speed of Response (Less is better)  17  Seconds 31 Seconds  20 Seconds 
Number of Financial Transactions 406 359 631
Total Value of Financial Transactions BD. 54,150 BD. 41,606 BD. 47,029
  • The statistics are updated on monthly basis (Last update: 1 February, 2017). 

eGovernment App Store / Mobile Apps

Month   November 2016   December 2016  January 2017
Total Services Usage 324,689 326,535 774,823
Number of Financial Transactions 5,405 5,188 7,084
Total Value of Financial Transactions  BD. 345,616 BD. 278,655 BD. 338,230
Number of Applications Downloads 15,524 16,125 77,887
Most Used Application GovEmployee GovEmployee GovEmployee
  • The statistics are updated on monthly basis (Last update: 1 February, 2017). 

eGovernment Kiosk Statistics

Month   November 2016  December 2016  January 2017
Total Services Usage 6,553 6,248 8,111
Number of Financial Transactions 723 782 1,028
Total Value of Financial Transactions  BD. 9,585 BD. 22,740 BD. 24,077
Top eKiosk Service Payment of Traffic Contravention Payment of Traffic Contravention

Payment of Traffic Contravention

Top eKiosk Location General Directorate of Traffic - Contraventions Section General Directorate of Traffic - Contraventions Section

General Directorate of Traffic - Contraventions Section

  • The statistics are updated on monthly basis (Last update: 1 February, 2017). 

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