eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Click here to download the latest eGovernment channels statistics

For More information about the Kingdom of Bahrain facts & figures click here.

National Portal Statistics

Month   April 2017 May 2017 June 2017
Visits 813,766 763,416 848,323
Page Views 3,164,234 3,236,139 3,522,342
Number of Financial Transactions 64,809 57,194 71,362
Total Value of Financial Transactions BD. 4,140,276 BD. 5,389,057 BD. 4,915,588
No. of pages viewed per visit  5.3 5.8 5.9
Average time spent per visit  00:07:23 00:08:31 00:08:51
Total number of active services on the Portal 295
  • Total Number of page views of eGovernment Portal since its creation* reached 134,632,043 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,475,035**.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 180,877,260**.
  • The statistics are updated on monthly basis (Last update: 1 July, 2017). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 July, 2017). 

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 July, 2017). 

 

eServices Summary by Government Entity

  Ministry/Agency Completed In Progress
1 Bahrain Airport Company 1  
2 Bahrain Bourse 2  
3 Bahrain Center for Studies & Research 3  
4 Bahrain Economic Development Board 4  
5 Bahrain Institute of Political Development 4  
6 Bahrain Institute of Public Administration 4  
7 Bahrain Polytechnic 1  
8 Bahrain Tourism & Exhibitions Authority 5  
9 Civil Services Bureau 9  
10 Electricity & Water Authority 17 6
11 Eskan Bank 10  
12 Information & eGovernment Authority 27 6
13 Information Affairs Authority 5  
14 Labour Market Regulatory Authority (LMRA) 3  
15 Legislation and Legal Opinion Commission  1  
16 Ministry of Education 16 1
17 Ministry of Energy 1  
18 Ministry Of Finance 2  
19 Ministry of Foreign Affairs 10  
20 Ministry of Health 21 9
21 Ministry Of Housing 6  
22 Ministry Of Industry, Commerce & Tourism 20  
23 Ministry of Interior 1  
24 Ministry of Interior - Customs Affairs 9 1
25 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
26 Ministry of Interior - General Directorate of Traffic  11 6
27 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28 2
28 Ministry of Justice, Islamic Affairs & Awqaf 46  
29 Ministry Of Labour & Social Development 24 2
30 Ministry of Transportation and Telecommunications 18  
31 Ministry of Works, Municipalities Affairs and Urban Planning 38  
32 Ministry of Youth & Sports Affairs 6  
33 ​​​Education & Training Quality Authority (BQA) 6  
34 NHRA (National Health Regulatory Authority) 2  
35 Public Prosecution 3  
36 Social Insurance Organization 15  
37 Survey & Land Registration Bureau 11  
38 Tenders Board 8  
39 United Insurance 1  
40 University of Bahrain 6 1
41 VIVA 3  
42 Zain 3  
  Grand Total 418 38

 

Total number of active services on the national portal 290
Total number of active service on the mobile apps 23
Total number of active services 313
Total number of inactive services 105
Total number of launched services 418

Most Used eServices

  • General Directorate of Traffic Services
  • Payment of Traffic Contraventions
  • Electricity and Water Services
  • Identity Card Services
  • Pay Electricity and Water Bill
  • My Traffic Record
  • Courts and Cases Services
  • Civil Service Employee Services
  • Driving School Services

Transaction Services Usage

First Quarter 2017

  eService Usage
1 Pay Electricity and Water Bill 74,891
2 SIJILAT 44,029
3 Payment of Traffic Contraventions 20,165
4 University of Bahrain Course Payment 8,449
5 Vehicle Registration Renewal 6,705
6 Bill Enquiry and Payment 5,885
7 VIVA Services 4,978
8 Request for Birth Certificate 4,410
9 Driving License Renewal 4,009
10 Passport Renewal Services  3,397

Second Quarter 2017

  eService Usage
1 Pay Electricity and Water Bill 80,901
2 Sijilat 38,851
3 Book Driving Test Appointment 12,053
4 Identity Card Renewal 11,128
5 Vehicle Registration Renewal 8,309
6 Payment of Traffic Contraventions 8,042
7 Identity Card Issuance 7,468
8 Bill Enquiry and Payment 7,052
9 University of Bahrain eAdmission Service 6,706
10 VIVA Services 5,416


Previous Years

2016

  eService Usage
1 Electricity & Water Bill Payment 288,190
2 SIJILAT 168,983
3 Traffic Contraventions 30,537
4 University of Bahrain Course Payment 26,646
5 Electricity and Water Services 19,717
6 Viva Services 16,977
7 Vehicle Renewal 16,253
8 Driving License Renewal 12,877
9 eBirth 9,256
10 Zain Services 7,907

2015

  eService Usage
1 Electricity & Water Bill Payment 252,962
2 Sijilat 49,616
3 University Of Bahrain Course Payment 37,061
4 Payment of Traffic Contraventions 25,409
5 VIVA Services 13,555
6 Electricity and Water Services 12,785
7 Driving License Renewal 8,020
8 Lease Contract Registration 7,687
9 Vehicle Renewal 7,360
10 Zain Services 5,018

National Contact Centre Statistics

Month   April 2017  May 2017 June 2017
Number of Calls  34,137 34,023 33,650
Number of Live Chat Sessions  7,911 6,714 6,734
Number of Financial Transactions 347 412 273
Total Value of Financial Transactions BD. 35,560 BD. 35,507 BD. 28,960
  • The statistics are updated on monthly basis (Last update: 1 July, 2017). 

eGovernment App Store / Mobile Apps

Month   April 2017  May 2017 June 2017
Total Services Usage 566,909 506,600 809,221
Number of Financial Transactions 8,830 9,035 8,033
Total Value of Financial Transactions  BD. 412,196 BD. 481,450 BD. 478,776
Number of Applications Downloads 30,140 24,220 45,738
Most Used Application General Directorate of Traffic Service eTraffic app Student Exams Results app
Total number of active Mobile Apps 11
  • The statistics are updated on monthly basis (Last update: 1 July, 2017). 

eGovernment Kiosk Statistics

Month   April 2017 May 2017 June 2017
Total Services Usage 5,514 5,973 9,262
Number of Financial Transactions 763 863 2,006
Total Value of Financial Transactions  BD. 36,342 BD. 22,115 BD. 39,548
Top eKiosk Service Payment of Traffic Contravention General Directorate of Traffic Services

General Directorate of Traffic Services

Top eKiosk Location EWA Country Mall  General Directorate of Traffic Services – Registration

 General Directorate of Traffic Services – Registration

Number of active services on Kiosks 10
  • The statistics are updated on monthly basis (Last update: 1 July, 2017).