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Privacy Policy

Thank you for visiting the National portal of the Kingdom of Bahrain. www.bahrain.bh

that is owned and maintained by Information & eGovernment Authority (iGA). The section below describes the privacy policy on how to handle and collect information when you visit the portal.

In this privacy policy statement, the words "we", "our" and "us" refers to the Information & eGovernment Authority and “You” and “your” refers to the user of the Web site, “website”which is the eGovernment portal established at URL www.bahrain.bh.

Collection & Usage of Personal Information

Upon providing us with your personal data such as - but not limiting to - email address, phone number, ID card number, etc.; this information may be requested while filling-out an online form, participating in a survey, or when contacting us via email – this information or data may be utilized when responding to your messages or help us answer your requests.

In certain situations, iGA may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

The information you provide us may be shared with another governmental institution or entity in the event that answering your questions require their input and feedback, or otherwise are required by law - for instance, to comply with a subpoena or similar legal processes. Any information you supply will not be used for commercial marketing; instead, it will be utilized for purposes such as:

  1. Answering customer service requests 
  2. To update you about the release of new government services available from iGA.
  3. To improve www.bahrain.bh and its related services.
  4. To request feedback from you.
  5. To make www.bahrain.bh easier to use by retaining your information in order to eliminate the need for you to repeatedly enter the same information.

If you notice any discrepancy in your data (available with us), please update it with the latest of your knowledge. We will retain your personal data only as necessary for the effective delivery of public services and to comply with legal obligations mandated by the law, which is to provide any necessary information about fraudulent transactions or in accordance with international Anti-Money Laundering (AML) regulations. Personal data will also be retained to be consumed for resolving any related service disputes raised by you. Our portal offers publicly accessible blogs or community forums; please be aware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your personal information from our blog or community forum, you may contact us at info@iga.gov.bh.  In some cases, we may not be capable of removing your personal information, in which case we will certainly inform you along with the reason. 

Selling your personal information to third parties is out of the question; however, we may provide your personal data to companies that provide services in order to help us with our business activities; for instance, vehicle insurance. These companies are authorized to use your personal information only as necessary so as to provide these services to us.

Choice/Opt-Out

You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these sent emails or you may contact us at  optout@iga.gov.bh.

We may enable you to create a profile, and share information such as messages, account details and photos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information. To request removal of your personal information from your profile, contact us at contactcenter@iga.gov.bh In some cases, we may not be capable of removing your personal information, in which case we will certainly inform you along with the reason.

Updating and Accessing Personally Identifiable Information

The Information & eGovernment Authority will provide you with updates about whether or not we hold any of your personal data. If your identifiable information changes or you no longer desire to obtain our services; you may correct, update, amend, delete, remove or de-activate it by making the changes on our member information page or by emailing our Customer Care Unit at  info@iga.gov.bh, through Tawasul . Other methods include contacting the National Contact Center by calling (+973) 8000 8001 or postal mail P.O. Box 75533 Manama, Kingdom of Bahrain. Rest assure that we will respond to your request within a reasonable timeframe.

Tracking Technologies

The authority and our partners – namely, government websites, affiliates or analytics or service providers, use technologies such as cookies, beacons, tags and scripts. These technologies are utilized in analyzing trends, administering the site, tracking users’ movements around the site and for the purpose of gathering demographic information about our user-base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings - for instance, language preference - for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use the website, but your ability to access some features or areas of the site may be limited.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics or site functionality.

Local Storage Object (HTML5)

We use Local Storage Objects (LSOs) such as HTML5 content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Social Media Widgets

Our website includes Social Media Features such as the Facebook ‘Like’ button and widgets like the ‘Share this’ button. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Linking Policy

The National Portal of the Kingdom of Bahrain links to many websites created and maintained by other public and/or private organizations. The website, bahrain.bh provides these links as a service to our users. When users link to an outside website, they are leaving the National Portal and are subject to the privacy and security policies of the owners/sponsors of the external website(s). We encourage you to carefully read the privacy policy of any website you visit.

Security

To safeguard your personal data, the electronic storage and transmission of personal data will be secured with appropriate security technologies. The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at info@iga.gov.bh.

Changes in this Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances - if any, we disclose.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, via email or by means of a notice on our home page.

Questions/Comments on the above Material

Questions or comments regarding the contents above may be directed to:

The Information & eGovernment Authority – Al Barsha Building (Opposite Bahrain International Airport) - Building no. 145, Road no. 2403, Block no. 224 - Muharraq - Kingdom of Bahrain or by email to info@ega.gov.bh or by postal mail PO Box 75533, Kingdom of Bahrain.

Terms of Use

Thank you for visiting the National Portal of the Kingdom of Bahrain Website. By accessing and using this Website and/or accessing its services, you shall be deemed to have accepted to be legally bound by these Terms of Use. In these Terms, the words "we", "our" and "us" refers to the Information & eGovernment Authority and “You” and “Yours” refers to the users of the website, “website” means eGovernment portal established at URL http://www.bahrain.bh.

Moderation Policy

All eGovernment social media channels enable you to share your ideas, comments and engage in an effective and respectful dialogue with our representatives. All comments are pre-moderated to ensure satisfactory user experience and to ensure that none of the below activities are performed:

  • Use of vulgar, offensive or obscene terms and language
  • Malicious posts jeopardizing other users or the web site
  • Spam and automated messages and advertisements
  • Post containing references to illegal activities or libelous remarks
  • Impersonation of a person or an organization
  • Incitement of hatred about a specific group

The moderator reserves the right to suspend comments at any time.

Proprietary Rights
  1. This Website is maintained by the Information & eGovernment Authority – Kingdom of Bahrain.
  2. The materials located on this website including the information, content and software programs, are protected by copyright, trademark and other forms of proprietary rights.

Restrictions on use of Materials

  1. Except as otherwise provided, the Contents of this website shall not be reproduced, republished, uploaded, posted, transmitted or otherwise distributed in any way, without the prior written permission of the Information & eGovernment Authority – Kingdom of Bahrain- Marketing & Awareness Directorate.
  2. Modification of any of the contents or use of the contents for any other purpose will be a violation of the Information & eGovernment Authority – Kingdom of Bahrain copyright and other intellectual property rights. Graphics and images on this website are protected by copyright and may not be reproduced or appropriated in any manner without written permission of the Information & eGovernment Authority – Kingdom of Bahrain- Marketing & Awareness Directorate.

Governing Law

  1. These Terms of Use shall be governed and construed in accordance with laws of the Kingdom of Bahrain.
Changes to this Material

If this material changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Questions and Comments on the above Material

Questions or comments regarding the contents above may be directed to:

Information & eGovernment Authority– Kingdom of Bahrain- Marketing & Awareness Directorate at info@iga.gov.bh.

Disclaimer

Legal Statement

The electronic services provided on www.bahrain.bh are to provide an alternative channel for obtaining Government and Non-government services. Information & eGovernment Authority accepts no responsibility in relation to the accuracy, completeness, currency, usefulness or otherwise, of the contents provided by external sources. Users are advised to verify/check any information with the relevant Government Agencies and/or other source(s), and to obtain any appropriate professional advice before acting on the information provided on www.bahrain.bh.

The Information & eGovernment Authority will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage however arising from or in respect of any use or misuse of or reliance on the electronic services delivered on www.bahrain.bh.

Linking Policy

Link to Bahrain National Portal

The Agency/Authority website should provide direct access to the National Portal.

Guidelines: 

All Government websites should follow the following stated guidelines:

  • Position the Bahrain eGovernment programme logo in the upper right corner
  • The National Portal should be loaded in a new browser window
  • Logo must have an Alt text
  • Show the logo in a reasonable size and should be prominent than the items around it so it gets first attention when users enter the site
  • GIF file of resolution 72 pixels/inch is recommended
  • Should be scalable to any size without losing any image quality or visual impact
  • It should be used as an official symbol and any alteration, distortion, re-creation, translation, or misuse should be prohibited

Location: Global Header Navigation

Required/Recommended: Required

Alignment with Header:    

English pages: Horizontal – far right; vertical – top 

Arabic pages: Horizontal – far left; vertical – top

Associated Documents: 

National Enterprise Architecture Framework (NEAF) – Website Standards


Page Last Updated: 11 Sep, 2017