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A Message from H.H. Sheikh Mohammed bin Mubarak Al Khalifa

Deputy Prime Minister - Chairman of the Supreme Council of Information & Communication Technology (SCICT)

H.H. Sheikh Mohammed bin Mubarak Al Khalifa

August 2007 witnessed the creation of the eGovernment Authority (eGA) to play a central role in strengthening the Kingdom’s status and pushing its economic growth forward in accordance with the Bahrain Vision 2030. In addition, the eGA was tasked with overseeing the coordination and execution of the eGovernment program put forth by the SCICT which aims to build Bahrain’s capabilities and make the transition to a pioneering knowledge economy that is immune to the ever-changing landscape of an increasingly globalized world.

What globalization has done in effect is create a new world of countries that are economically, politically, and socially intertwined. This system in turn puts out an enormous amount of data that can be extracted analyzed, and utilized to match the specific requirements of each country. And when this information is turned to knowledge, it can, provided it is utilized properly, present a huge advantage to a wide segment of the population and result in profound positive changes in the fabric of the civil community in general.

Therefore, national priorities have shifted towards strategies and programs focused on gaining knowledge and how to disperse this knowledge and manage it. Due to this shift, UNPAN was created in order to build regional capabilities in the field of public administration and finance by developing efficient and effective public administration systems and promoting of the exchange of expertise and sharing of experiences and lessons learned between the member nations. The network uses the points of strength built over the years and marries that rich tradition with modern technologies to become the foundation of all the services the network provides.

This foundation represents one of the main goals of the eGovernment program in Bahrain, which is “ensuring the effective delivery of government services to citizens, residents, businesses and visitors” by using cutting edge ICT to offer all basic governmental services to everyone via various electronic channels that are high in both quality and value addition.

This vision is also in perfect harmony with the Bahrain Vision 2030, which was designed to outline Bahrain’s transition from an oil reliant economy to a productive globally competitive one.

At its core, the Bahrain Vision 2030 is based on three overriding principles: Sustainability, Competitiveness, and Fairness. These principles will put the Kingdom’s private sector economy on solid footing from which all policies are drawn, underscoring the government’s commitment to provide every citizen with the opportunity to benefit from this program and its services.

A Message from Mr. Mohammed Ali Al Qaed

CE of Information & eGovernment Authority of Bahrain

Mr. Mohammed Ali Al Qaed

On behalf of the Information & eGovernment Authority (iGA) of Bahrain, I would like to welcome you to the National Portal and certainly hope that the services and information provided through the portal are beneficial to you. We value and appreciate everyone’s constructive feedback as this helps us improve our quality to be consistent with your expectations.

What the iGA has accomplished so far has not been easy by any stretch of the imagination, and would not have come to fruition if it was not for the tireless efforts of my colleagues at the iGA and various Government entities, and the valuable feedback of the people of Bahrain. I cannot overlook the boundless support we received from our esteemed Government, especially H.H. Shaikh Mohammed bin Mubarak Al Khalifa, Deputy Prime Minister and President of the Supreme Council for Information and Communication Technology (SCICT), who was always there to help us overcome numerous challenges.

The National Portal ( has thus far offering a large number of eServices to the public, covering various sectors such as Health, Education, Housing, Labor, Telecommunications, and many more. These eServices have been categorized in an easy-to-use manner with clear instruction on how to use each service. In addition, the Portal offers users the option of making ePayments by credit card or debit cards. The Portal was recently upgraded in partnership with global leaders in ICT infrastructure in order to accommodate the ever-growing number of visitors and avail its growing stable of services to its users quickly and securely.

These efforts were rewarded by winning several local and regional awards. This recognition demonstrated that we are indeed on the right path towards achieving international excellence in this field, these awards include:

  • ICT in Sustainable Development Award 2015
  • UN Public Service Award 2014 (Promoting Whole-of-Government Approaches in the Information Age category “The National Contact Centre”)
  •  Arab eContent Award 2011 (eGovernment & Institutions category “eGovernment Portal” Information & eGovernment Authority

Currently, the National Portal offers more than 360 eServices, and other service delivery channels - National Call Center, and Mobile Apps were all launched to make eGovernment services accessible to everyone whenever and wherever they may be in every sense of the word. As we have done in the past when drafting and implementing our strategy, we promise to keep you closely involved because this project was created to serve you, and it is your opinions and suggestions that form the basis of its success.

In the end, all of these programs and initiatives directly contribute to achieving the eGovernment program’s vision, “ensuring the effective delivery of government services to citizens, residents, businesses and visitors”, in line with the overall Bahrain Vision 2030 and its basic principles of sustainability, competitiveness, and fairness. I promise that we will continue to do our utmost to play our role in this vision which will improve the quality of life for Bahrain’s residents in general, and citizens in particular, and take our beloved Kingdom from one success to the next.

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