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Customs Clearing Services

These services, provided by the Customs Affairs, allow agents to view information about Customs rules and regulations, apply for Clearing Agent License, and book the License Exam Appointment. Also, citizens and businesses can search for Clearing Agencies Contact Details.

Clearing Agents who interact with Customs Affairs are, as a prerequisite, required to obtain a Clearing Agent License before they are permitted to conduct clearing activities on behalf of importers, exporters and other entities.

Launch Service >

eService is available on the following Channels

desktop channel Portal (



contact_center National Contact Center (8000 8001)

How to use the Service

  1. Click on “Launch Service”
  2. You can view Information about Customs Regulations
  3. You can search for Clearing Agencies Contact Details by selecting the “Clearing Agencies Directory” service
  4. Select one of the following services  (You are required to have an eKey account to use these services):
    • Licenses Management: Applicants can submit request to register as Clearing Agents. Registered agents can submit requests of: license renewal, or license substitution, or license damage
    • Status Enquiry / Payment: Applicants will be able to enquire about their requests status and pay the required fees. Notifications are sent to the applicant whenever the status of the request is updated
    • Reschedule Exam Appointment: Trainees can re-schedule a booked exam prior to the exam date by 1 week and for free (Only once)
    • Update Contact Details: Agents can update their contact details registered with Customs Affairs
  5. Follow the instructions and enter the required information

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Related Services

Service Owner
- Customs Affairs

Address: Road No 1507 - Hidd

Telephone: 17359999

Fax: 17359750

P.O. Box: 15

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