Best Practices of Government Customer Services

Improving services to meet citizens' needs and ensuring effective communication

Enhancing the effectiveness and efficiency of government customer services is a priority within the government's strategy, aiming to achieve the highest quality standards and enable individuals and organizations to easily and quickly benefit from the services. Best practices in this field include providing diverse and multiple communication channels for customers, training and qualifying customer service employees, simplifying processes, and utilizing modern technology, with a focus on improving the customer experience and effectively meeting their needs on time.

(Taqyeem Committee Chairman & Members speaking on the best practices of government customer services, 13 minutes 02 seconds, Arabic only)

For more information, visit the Government Centres Evaluation page.

Content Last Updated: 10 Jul, 2024

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